Chapter 1. Extending Microsoft Dynamics CRM Explained

When we consider what extending Microsoft Dynamics CRM means, it is important to understand what Microsoft Dynamics CRM is and how it is configured to work upon initial installation.

Unlike earlier versions of Microsoft CRM (prior to v3.0), where each functional area (Sales, Marketing, and Service) was available separately, all are installed and made available for use (provided you have the necessary permissions). If your organization does not have permission to use, or does not need, the Service area, for example, it can be hidden or removed. However, what if the Service area doesn’t ...

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