October 2009
Intermediate to advanced
600 pages
13h 28m
English
Throughout this book, we explain integration with multiple applications that can result in substantial benefit for end users and administrators. In this chapter, we discuss how to drive value to organizations that develop, maintain, and create software or that want to use Microsoft technologies for product management.
This chapter focuses on using CRM to better enable organizations to respond to customer requests by integrating CRM with Team Foundation System (TFS). There is no reason, however, why you can’t take the ideas from this chapter and use TFS to manage CRM projects just ...