Dialogs
One of the common processes customizable in Dynamics CRM is the Dialog. A dialog is a type of process used to create an interactive data entry form that guides the user step-by-step through a scenario. This process relies on continuous user interaction, and requires user input to run through to completion.
A dialog presents the user with an interface similar to a wizard. The user can make appropriate selection at each step of the dialog, and progress through all the steps to completion. A dialog can be used for data capture, as well as for guiding the user through a predefined scenario. It can include branching logic based on user input, thus allowing us to handle more complex business scenarios. This can be very helpful in call center ...
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