Interactive Service Hub
New with Microsoft Dynamics CRM 2016 is the Interactive Service Hub. It was designed with a simplified interface based on the tablet and mobile application. This service hub is specifically built around the functionality used mostly by customer service representatives.
The design revolves around functional requirements and ease of access to information. The functionality around the Service tab is brought forward, with access to Accounts, Contacts, Cases, and a few other entities, along with specifically designed interactive dashboard for Tiers 1 and 2 of customer service:
Tier 1 Dashboard brings an interactive experience, ...
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