Chapter 1. Background and Concepts
All companies must harness information to create competitive advantage. It is no longer possible to leverage information without technology, and both the information to be managed and the supporting technologies are continuously becoming more complex. Leading-edge IT implementations generally require special expertise from external service providers.
Gartner, Inc.
The success of a business solution, and specifically an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solution, isn't solely about technology. Experience tells that it is as much about the people and processes as it is about the software. Software is often viewed as the enabler, with the key to success lying in how the ...
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