The Operation phase
Pack your bags? Not really. The go-live broadcasted our project live in the air but our show is not over yet. The go-live is not the end of the project. It is time now for some on-board services.
Provide post-go-live support
After the go-live cutover moment, critical challenges unfold for the end-user organization. They now really need to give up on their old and familiar routines and adapt to new procedures and software features and functions—not an easy moment for them and they need our support. Imagine somebody stepping into your office and providing you a brand new computer stuffed with unfamiliar programs. How would that feel? Just knowing that experts are there to address their questions and concerns is a comfortable thought ...
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