Chapter 88
Queuing theory: The mathematics of waiting in line
Questions answered in this chapter:
What factors affect the number of people and the time we spend waiting in line?
What conditions should be met before analyzing the average number of people present or the average time spent in a queuing system?
Why does variability degrade the performance of a queuing system?
Can I easily determine the average time a person spends at airport security or waiting in line at a bank?
We have all spent a lot of time waiting in lines (Mickey Mouse demands it), and you’ll soon see that a slight increase in service capacity can often greatly reduce the size of the lines you encounter. If you run a business, ensuring that your customers do not spend too ...
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