Chapter 8. Backup, Restore, and Recovery

For many organizations, messaging services are mission-critical; a healthy flow of e-mail-based communication is needed so that knowledge workers can perform many of their tasks and business processes can be completed. If e-mail is unavailable, it's a huge nuisance and an interruption that can reduce productivity a little or a lot. For some organizations, e-mail is business-critical; if it is unavailable, the business suffers in the form of lost revenue and perhaps a loss of credibility or trustworthiness if the outage is due to a security breach.

Even if e-mail is neither mission-critical nor business-critical to your organization, chances are that the loss of messaging services will have some sort of ...

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