A quick introduction to Exchange UM

The simplest way to think of Exchange 2013 UM functionality is this—it answers the phone. Everything else Exchange UM does derives from this simple functional statement. As you read this chapter, keep in mind that Exchange doesn’t route phone calls, provide enterprise voice (EV) services, or perform any of the other tasks associated with PBX systems. Lync and Skype are the Microsoft solutions for providing voice calling, call routing, and interfaces to the worldwide phone network. All Exchange UM does is answer the phone and, optionally, enable the caller to leave a message; however, it does so with a wide array of customizable options and features.

Major Exchange UM features

Any discussion of Exchange UM must ...

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