Unified messaging and the future
The ability to put all your voice mail messages and related data into the same store as all your other messaging data is undoubtedly powerful. With that basic functionality in place, Microsoft is free to add more intelligence to the process; voice mail preview is a good preview of the kinds of machine-assisted benefits you might reasonably expect in future iterations of the UM role. However, there’s still the question of how to tie in Exchange UM with Microsoft Lync, an increasingly popular choice for PBX replacement. The next chapter explores Lync-UM integration.
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