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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Monitoring

A key factor in determining the success of an audio and video deployment is insight into how the system performs for the end users. Lync Server provides out-of-the-box monitoring capabilities with the Monitoring Server role. When deployed, endpoints submit reports when completing an audio or video call, which are then stored in SQL databases dedicated to call records and monitoring data.

There are two types of reports collected. One report is referred to as call detail records (CDR) and it contains information about when the call occurred and what endpoints were involved. The other is a quality of experience (QoE) report that contains comprehensive data, including Mean Opinion Scores (MOS) of various components, which indicates the ...

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