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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Delegation

Being enabled for Enterprise Voice enables users to define delegates to answer calls on their behalf, but the delegate functionality is slightly different from team-call. In the situation of a delegate and a boss, the boss might elect for calls to ring only the delegate first, allowing delegates to screen calls on behalf of the boss and transfer users if necessary.

Tip

Delegate functionality is best provided through the Attendant Console client, which is designed specifically for these types of scenarios. It offers delegates an interface more focused on call answering, transfers, and taking notes about callers, which can be useful for delegate or front desk reception users.

Delegates have the option to use a blind or consultative ...

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