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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Interruption Management

Access levels control interruption management because they determine whether a contact can initiate a conversation with the user at a particular time. For example, a contact assigned to the Company access level cannot interrupt with a phone call or IM message when the user’s presence is set to Do Not Disturb, but someone assigned to the Team access level sees the status as Urgent Interruptions Only. This provides a visual cue to the team members that the user doesn’t want to be disturbed, but can be interrupted for a critical issue. When a conversation is initiated, the receiver sees a pop-up notification called the toast in the lower-right corner of her screen.

Tip

Enhanced presence doesn’t only help to suspend toast ...

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