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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Call Parking

Have you ever placed a call on hold and picked it up somewhere else, but didn’t transfer it because you knew you couldn’t get to the other phone in time? Well, that is a situation for which Call Park was invented. Now users can park a call in an orbit number and go to another client to retrieve it. By combining Call Park with a third-party overhead paging system, an attendant can answer a call, park it, and page the requested person. Enterprises that have mobile internal users, such as shop floor or manufacturing employees, have been using park-and-page for many years. Now Lync Server users can enjoy the same feature.

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