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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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VoIP Becomes Mainstream

When VoIP finally became mainstream, again, the promise of truly UC was presented to the enterprise community. In theory, now that the voice packets were riding the same network as the data packets, how difficult could it be to unify them? A lot harder than it looked.

Although VoIP brought the capability to easily perform day-to-day administrative tasks such as moves, adds, and changes, little was done to unify the communications. Users’ identities were still synched from, and stored outside of, the VoIP PBX, voicemail systems still use proprietary interfaces, and now the quality of the voice call was subject to influences outside of the PBX administrator’s hands. It seemed that, aside from adding complexity to the building ...

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