Voice routing in Lync Server 2010 is a complex melding of many different objects. These objects are linked in a way that determines exactly how a call is routed. Voice routing comprises the following objects:
• Dial Plan—Dial plans are the equivalent of location profiles from Office Communications Server. A dial plan contains a set of normalization rules to convert dial strings to a routable format and is assigned to users.
• Normalization Rules—Associated with a dial plan and converts the digits a user might dial into a common format that is then routable by the system.
• Voice Policies—Determines what voice features users are allowed to use, such as call forwarding, simultaneous ringing, and call transfer.
• Routes—Routes are ...