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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Voice Routing

Voice routing in Lync Server 2010 is a complex melding of many different objects. These objects are linked in a way that determines exactly how a call is routed. Voice routing comprises the following objects:

Dial Plan—Dial plans are the equivalent of location profiles from Office Communications Server. A dial plan contains a set of normalization rules to convert dial strings to a routable format and is assigned to users.

Normalization Rules—Associated with a dial plan and converts the digits a user might dial into a common format that is then routable by the system.

Voice Policies—Determines what voice features users are allowed to use, such as call forwarding, simultaneous ringing, and call transfer.

Routes—Routes are ...

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