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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Enterprise Voice

Enterprise Voice on a basic level is referred to as the feature that allows Lync endpoints to place and receive phone calls through the PSTN. Enterprise Voice differs from many other IP PBX vendors by providing a rich user interface that allows the end user to control advanced call functionality with only a few clicks. Comparable solutions from other vendors require logging in to separate systems or assistance from an administrator to accomplish the same task that an end-user can do in Lync Server 2010.

Users can forward calls to a mobile phone or alternative number with a click and even have the calls forwarded based on working hours defined in Outlook. Delegates can answer calls on behalf of a manager, and teams can route calls ...

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