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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Auto Attendant Objects

The auto attendant provides an automated phone-answering function, essentially replicating a human secretary. The auto attendant answers the incoming calls, provides helpful prompts, and directs the caller to the appropriate services. The UM auto attendant objects can be found in the Exchange Management Console on the UM Auto Attendant tab of the Organization, Unified Messaging container.

The auto attendant supports both phone key press (DTMF) and voice commands. This sophisticated voice recognition technology enables the caller to navigate the menus and prompts with only her voice.

The auto attendant objects support the following configurable features:

• Customized greetings and menus for business hours and nonbusiness ...

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