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Microsoft® Lync Server 2010 Unleashed by Tom Pacyk, Andrew Abbate, Alex Lewis

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Handsets and Headsets

Each user enabled for Enterprise Voice services with Lync Server 2010 require an optimized audio device to ensure a good end-user experience. Enabling Enterprise Voice for users enables them to begin placing and receiving calls using the built-in speakers and microphone. However, these calls do not sound good for either party involved.

Using an optimized device enhances the user experience by ensuring that echo and background noise are reduced to a minimum. Many headset and handset options exist for an organization and it is likely that many different devices will be selected. Organizations might standardize on a few specific models, but different levels of users might require different feature sets. For example, users primarily ...

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