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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Response Group Managers

The Response Group Managers feature of Lync Server 2013 enables administrators to delegate control over Response Groups to specific users, which gives them access to the Lync Server Control Panel. Within the panel the Response Group Managers can see only Response Group workflows assigned to them, and can then manage the queues and groups belonging to that workflow.

This is a nice addition for small departments that would like control over their own workflows because it lets them manage agents, business hours, music on hold, and the entire workflow without opening a ticket with the Lync Server administrators.

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