A key factor in determining the success of an audio and video deployment is insight into how the system performs for the end users. Lync Server provides out-of-the-box monitoring capabilities with the Monitoring function. Like Lync Archiving, the Monitoring function is also now collocated on all the front-end servers for a pool. When deployed, endpoints submit reports when completing an audio or video call, which are then stored in SQL databases dedicated to call records and monitoring data.

Two types of reports are collected. One report, referred to as call detail records (CDR), contains information about when the call occurred and what endpoints were involved. The other is a Quality of Experience (QoE) report that contains comprehensive ...

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