Software-Based UC
The key to a true UC solution is software. Without intuitive, user-friendly software, a UC solution cannot be successfully deployed. When compared on paper, the UC solutions from companies such as Microsoft, Cisco, Avaya, and ShorTel have the same features. These solutions can perform the functionality that any organization needs for UC. The key difference between Microsoft and the competition is the software. If you look at the list of companies, which one is a software company and not a hardware company? Microsoft.
Hardware vendors are getting better at creating software, either through acquisition or through experience with development. However, these companies are playing catch-up with Microsoft. Since Microsoft Lync 2010, ...
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