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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Understanding the Benefits of Unified Messaging as Part of a UC Solution

Deploying Unified Messaging as part of a UC solution has similar benefits to deploying enterprise telephony. Many organizations today have a separate voice mail system deployed with each PBX. Introducing a single UM solution can reduce costs, as well as increase user productivity by providing enhanced features in a single interface.

Unified Messaging is a key part of deploying UC in any organization. For many organizations, UM is considered “low hanging fruit.” Exchange UM can often be deployed rather quickly and replace legacy voice mail systems, resulting in a quick ROI.

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