Voice routing in Lync Server 2013 is determined by the association of various components such as policies, routes, and trunks. A quick overview of the key pieces is given here:
• Dial Plan—Dial plans are the equivalent of location profiles for those migrating from Office Communications Server. A dial plan contains a set of normalization rules to convert digits entered by a user into a routable format.
• Normalization Rules—Normalization rules are associated with a dial plan and converts the digits a user might dial in to a standard, expected format like E.164.
• Voice Policies—Voice policies determine what voice features users are allowed to use, such as call forwarding, simultaneous ringing, and call transfer. It also defines ...