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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Making Audio Calls

Initiating an audio call is as simple as right-clicking a contact, choosing Call, and specifying that it should be a Lync call. Then, the contact receives a pop-up and an audio notification and has the option to answer, decline, or redirect. Answer and decline should be fairly obvious as to what they do. Redirect gives the option to reply through IM or to set one’s status to Do Not Disturb. Accepting the call updates both users’ status to In a Call.

Users can easily escalate an existing IM conversation to audio by clicking the phone icon at the bottom of the conversation window. This pops the conversation out into its own window, similar to what happens when a brand-new call is placed.

When the call connects, a new window displays ...

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