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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Identifying the Business Goals and Objectives to Implement Lync Server 2013

It is important to establish a thorough understanding of the goals and objectives of a company that guide and direct the efforts of the different components of the organization, to help ensure the success of the Lync Server 2013 project.

Note

It might seem counterintuitive to start at such a high level and keep away from the bits-and-bytes-level details; however, time spent in this area will clarify the purposes of the project and start to generate productive discussions.

As an example of the value of setting high-level business goals and objectives, an organization can identify the desire for zero downtime on IM and conferencing services. Starting with the broad goals ...

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