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Microsoft® Lync® Server 2013 Unleashed Second Edition by Randy Wintle, Alex Lewis, David Ross, Tom Pacyk

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Handsets and Headsets

Each user enabled for Enterprise Voice services with Lync Server 2013 requires an optimized audio device to ensure a good end-user experience. Enabling Enterprise Voice for users enables them to begin placing and receiving calls using the built-in speakers and microphone, but these calls generally don’t sound great and lead to a poor user experience.

Using an optimized device enhances the user experience by ensuring that echo and background noise are reduced to a minimum. Many headset and handset options exist for an organization, and it is likely that many different devices will be selected. Organizations might standardize on a few specific models, but different groups of users might require different feature sets. For ...

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