In This Chapter
Although many administrators might pass over this chapter in the book, it is likely one of the most important. The concept of “user experience” is an oft-overlooked idea and yet vital to a successful Unified Communications deployment. IT success is often measured by metrics and numbers, but they rarely tell the whole story. UC adoption can be viral, but only if the right tools are in place and end users have a quality experience. The backend infrastructure is certainly important; however, end users never see any of it. What they use everyday is a UC endpoint.
UC endpoints encompass a ...