Microsoft® Office 2003 Editions Resource Kit

Reporting Office 2003 Application Crashes

Microsoft Office 2003 includes the Application Error Reporting client (Dw20.exe), a tool that collects information automatically whenever an Office application crashes and allows users to send a report directly to Microsoft. Microsoft uses the data to address problems and enhance future versions of the applications.

In large organizations, administrators can redirect error reports to an internal server, analyze the reports for themselves, and filter the data sent to Microsoft. They do this by setting policies for the Corporate Error Reporting tool (Cer.exe), which manages the error-reporting process. A new Microsoft Windows Corporate Error Reporting tool replaces the version of Cer.exe that shipped with ...