Microsoft® Office Communications Server 2007 R2 Resource Kit

Overview of Dual Forking Scenarios

Users configured for dual forking will have an experience similar to that of users configured for Enterprise Voice (see Chapter 11) from click to call in Office Communicator to calling Response Groups. Dual forking can be set up in two different configurations. The first configuration is dual forking without Remote Call Control (RCC) to the PBX. The second configuration is dual forking coupled with RCC to the PBX. This section explores where the user experience differs in dual forking and dual forking with RCC.

Note

Office Communicator Phone Edition does not support the dual forking scenario. The only audio-capable client that supports dual forking is Office Communicator.

The section titled "Examining Technical ...