Microsoft® Office Communications Server 2007 R2 Resource Kit

Gathering and Defining Business Requirements

Technical solutions are valuable only when they contribute to reducing expenses or if they contribute to increasing revenue. The cost of implementing such technology must be lower than the expected gain from the solution. Therefore, the SOW must demonstrate the potential gain from implementing a rollout of Office Communications Server 2007 R2 at Litware, Inc.

Terms such as return on investment (ROI) and total cost of ownership become important in this discussion. The simple fact is that if a business cannot justify the cost of a new installation or an upgrade to an existing solution, there is little to no incentive to spend capital monies to implement the solution.

Return on investment defines what the ...