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Microsoft Private Cloud Computing by Damian Flynn, Patrick Lownds, Hans Vredevoort, Aidan Finn

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Chapter 12

Cloud Services Process Pack

Self-service is a key feature of private clouds. Self-service users can access IT resources automatically, with no human intervention required. If you, as an administrator, are comfortable creating a cloud for a subset of your organization, defining services and quotas for that cloud, and letting people use the cloud as they like, this approach can work well.

However, if you sometimes want your IT users to go through a more formal approval process to get resources, you'll need to go outside VMM or even App Controller. For such situations, Microsoft provides the System Center Cloud Services Process Pack (CSPP). CSPP enables you to attach Information Technology Infrastructure Library (ITIL)–style workflows ...

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