Microsoft® System Center Enterprise Suite Unleashed

Chapter 16. Using Service Manager 2010 Change-Control Management

IN THIS CHAPTER

• Change Requests and Activities

• Configuring Change Settings

• Change Management Templates and Workflows

• Initiating Change Requests

• Working with and Approving Change Requests

• Implementing Change Requests

• Managing Configuration Items

• Change, Activity, and Configuration Management Reports

Information technology (IT) systems change. To quote the early nineteenth century English novelist Arnold Bennett, “Any change, even a change for the better, is always accompanied by drawbacks and discomforts.”

Because change is unavoidable, it is important to have a process for managing those changes to minimize the drawbacks and discomforts. Information Technology ...