ServiceManager Database Backup
The ServiceManager database contains most of the Service Manager environment configuration settings, workflow information, templates, management packs with customizations, configuration information, and other data required for Service Manager to operate properly.
The loss of the ServiceManager database requires a complete rebuild of the Service Manager 2012 infrastructure.
The ServiceManager database should be backed up on a daily basis. The recommendation is to do a full backup weekly and a differential backup daily to reduce disk space requirements.
To set up the full and differential backups for the ServiceManager database, execute the following steps:
1. Launch SQL Server Management Studio on the Service Manager ...