OpsMgr Alert Created Incidents
Incidents that are created by Operations Manager alerts via the connector are not complete and usually need to be classified, the affected user(s) specified, and assigned to an analyst. Optionally, the impact and urgency might need to be adjusted as all the incidents from the Operations Manager source have the same impact and urgency.
To complete an Operations Manager–generated incident, complete the following steps:
1. Launch the Service Manager console.
2. Select the Work Items space.
3. Expand the Incident Management folder.
4. Select the All Open OM Incidents folder.
5. The middle pane shows a list of all open Operations Manager–generated incidents. Double-click an incident to open the incident form.
Note
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