Creating Incidents Using the Self-Service Portal
In Service Manager 2012, administrators can configure the Self-Service Web Portal to allow users to create and submit incidents using only a web browser. Although Service Manager 2010 also included a self-service web portal component, the Service Manager web portal functionality has changed significantly in Service Manager 2012, so this chapter will provide an overview of the updated Self-Service Web Portal.
The Self-Service Web Portal in Service Manager 2012 consists of a SharePoint website, a web content server, and a number of Silverlight applications. The Silverlight applications and the web content server work together to create a conduit for displaying data from the Service Manager server ...
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