Running Troubleshooting Tasks
In addition to the CMDB, Service Manager has a number of built-in tasks to help analyze incidents directly. A number of troubleshooting tasks are available to assist the analyst in analyzing and troubleshooting incidents.
The troubleshooting tasks include the following:
• Ping Related Computer—This runs a ping against affected items or related items. The task allows the analyst to select which item to ping. The results are recorded in the activity log of the incident.
• Remote Desktop—This launches an RDP session to an affected or related item.
• Request User Input—This requests user input and places the incident in a pending status.
• View Alert Details—This shows the alert that generated the incident in the Operations ...
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