Microsoft® System Center 2012 Unleashed

Analyzing Problems

Once a problem has been created, the analysis of the problem can be done. The underlying incidents are evaluated and a determination of the appropriate action to take is made.

Problems can have detailed status notes, in several categories:

• Error—This is the root cause of the incidents that are linked to the problem.

• Workarounds—These are the workarounds to allow resolving the incidents, but not necessarily the resolution of the problem.

• Review Notes—These are notes on the problem.

• Resolution—This is the actual resolution of the problem.

This provides overarching documentation of the root cause, known errors, known workarounds, and the long-term resolution to the problem.

Note

In reality, most of the analysis is done ...