Inbound Email Settings
One of the most useful capabilities of Service Manager is the ability to generate incidents from emails. Rather than launch a special console or web page, users can simply compose an email and send it to a help desk mailbox. Service Manager automatically collects that mail and converts the mail into incidents.
The tasks needed to set up Service Manager to accept email incidents are as follows:
• Configure Exchange to route email to Service Manager.
• Configure Service Manager to accept Simple Mail Transfer Protocol (SMTP) mail.
• Configure Service Manager to monitor the mail folders.
The first task is to configure Exchange 2010 to route email to Service Manager. This requires configuring an accepted domain and a send connector ...
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