Microsoft® System Center 2012 Unleashed

Service Manager Notification Architecture

Service Manager can notify via SMTP email of changes to objects. Notifications can be made for any class of object defined in the schema, which is extensive. The frequently used classes of objects are as follows:

• Announcement

• Change Request

• DCM Incident

• Domain User

• Incident

• Knowledge Article

• Manual Activity

• Problem

• Review Activity

• Windows Computer

Changes to the object of the classes are what trigger notification emails to be sent. Notifications can be triggered for the following events:

• Creations

• Updates

• Deletions

Finally, notifications can be filtered by additional criteria based on attributes from the targeted object class. For example, if the Incident object class is chosen, ...