Service Offerings and Request Offerings in SM 2012
In Service Manager 2012, service offerings define the high-level services that the IT organization will deliver to its users. Examples of service offerings may include access services, desktop services, or cloud services. Because each organization has different requirements, service offerings are fully customizable and can be modified to address individual business needs. Each service offering can include one or more request offerings. A request offering is a specific type of request that IT wants to offer to the business. For example, a request offering might allow users to request a new user account, request a new workstation, or deploy a new virtual machine. Each request offering can contain ...
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