Change Requests and Activities
Service Manager 2012 tracks change requests and activities, which are fundamental to the change management process. ITIL defines change as an event that results in a new status for one or more configuration items (CI). ITIL change management seeks to
• Minimize the change-related disruption of services.
• Reduce back out activities (that is, having to undo changes).
• Maximize the efficiency of implementing changes.
The ITIL Service Management discipline defines change management to ensure standardized methods, processes, and procedures are followed for all changes. Service Manager 2012 provides the platform and tools to implement an automated ITIL change management process. Fundamental to the change management ...
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