Change Request Templates
For the change request automation, the first step is to create a template that ensures that the security officer will be included in the review process for any high-priority change requests. Then, an email template needs to be created to notify the creator of the security review.
To create a change request template, complete the following steps:
1. Launch the Service Manager console.
2. Select the Library space.
3. Expand the Library node and select the Templates folder.
4. Click the Create Template link in the Tasks pane.
5. Enter a Name for the template, such as High-Priority Change Request Template.
6. In the Class field, click the Browse button, select the Change Request class, and click OK.
7. Confirm that the Service ...
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