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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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CHAPTER 2Deployment costs and non-IT usage

The cost of deploying Microsoft System Center 2012 Service Manager must be understood prior to implementation. While many customers already own Service Manager as part of their Microsoft volume licensing agreement, some funding is necessary to ensure that the proper scope, planning, and resources needed for deployment are properly accounted for and are not merely an afterthought. This chapter summarizes the deployment costs involved with implementing Service Manager. The chapter also describes some scenarios where customers have used Service Manager to manage requests for groups outside of IT.

Licensing

Service Manager is part of the System Center suite of products, and the components included in this ...

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