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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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CHAPTER 4How to prepare for a Service Manager installation

When implementing Microsoft System Center 2012 Service Manager, you need to ensure that the quality of data to be imported and the maturity of Service Management processes are well understood and defined. Service Manager will provide value only if you understand the IT processes, organization and infrastructure prior to implementation.

Many organizations are disappointed in what Service Manager has to offer when they have not taken the necessary steps to document their processes, understand their people requirements, and clean up their data sources before installation and configuration of Service Manager. One or our favorite sayings here at Microsoft is "Service Manager is not a laundromat," ...

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