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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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CHAPTER 5Management packs

One of the first things customers realize when implementing Microsoft System Center 2012 Service Manager (if they didn’t know already from using Operations Manager) is the need to structure, name, and manage Service Manager management packs.

Most Service Manager configuration changes are contained, transferred, configured, authored, and customized through the use of management packs, so properly structuring and naming them are of the utmost importance before beginning to create new ones.

Management pack general guidance

The following guidelines can help you develop a standard and structured method for naming and combining modifications to create custom management packs. Note that these are only guidelines and not rules ...

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