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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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CHAPTER 6Optimizing the Service Manager environment

Microsoft System Center 2012 Service Manager is a complex product that requires Windows Server, Internet Information Services (IIS), Microsoft SQL Server, SQL Server Reporting Services, SQL Server Analysis Services, and Microsoft SharePoint. Although Service Manager planning and deployment guides make installation straightforward, configuring SQL Server, defining views, and configuring workflows and SharePoint is more complicated. However, these tasks are no less important since improper configuration of any of these components can lead to performance issues. In fact, analysts who use Service Manager often criticize the console’s sluggishness. For example, customers who use Service Manager commonly ...

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