CHAPTER 7Service Manager configuration and customization
While Microsoft System Center 2012 Service Manager is a complete IT Service Management (ITSM) solution and many customers have successfully implemented it "out of the box," some situations call for additional configuration and customization. Service Manager can be configured through the console or customized externally to meet customer requirements.
One of Microsoft’s technical principles is "configure before customize," which leads one to ask: Why is there a section in this book on customizing Service Manager when Microsoft recommends configuration over customization? The answer is simple: The economy has changed and customers expect shorter value runways from IT solutions. Historically, ...
Get Microsoft System Center Optimizing Service Manager now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
