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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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Foreword

A high percentage of Microsoft System Center 2012 Service Manager projects don’t deliver on their promises as they should. While each Service Manager implementation has its own unique challenges, all the successful projects share certain common attributes and experiences. In this book, the authors, Thomas Ellermann, John Clark, Kathleen Wilson, and Karsten Nielsen, who collectively represent close to 60 years of IT consulting experience, express this sentiment and provide a blueprint to help deliver successful Service Manager implementations. This is an undertaking of immense value to the community, and I am honored to be writing this foreword and to recommend the book.

This book is not just for new Service Manager projects. The information ...

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