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Microsoft System Center Optimizing Service Manager by Kathleen Wilson Thomas Ellermann Karsten Nielsen, John Clark, Mitch Tulloch

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Introduction

Welcome to Microsoft System Center: Optimizing Service Manager. We (the authors) all work with systems management at Microsoft and believe that the Microsoft System Center suite is one of the most integrated suites on the market for this purpose.

Microsoft System Center 2012 Service Manager is the only product that can integrate across most of the System Center suite and Active Directory. Service Manager is a fast and reliable product that can create and maintain a dynamic service management database to enable interaction across the organization, both inside and outside the IT department, making it a very compelling product to many organizations.

Over the last several years, more and more customers have implemented Service Manager, ...

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